Refund policy
We want you to be satisfied with your Firaasah order. If there is an issue with your purchase, please contact us within 7 days of receiving your order.
To be eligible for a return or exchange, the item must be unused, unworn, unwashed, with its original tags and packaging, and in the same condition in which it was received. Proof of purchase or your order number may also be required.
To request a return or exchange, please contact us at officialfiraasah@gmail.com. Items returned without first contacting us may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number along with clear photos or videos of the issue. Once verified, we will arrange an appropriate replacement, exchange, or refund.
Customized / Personalized Orders
Customized or personalized T-shirts are made specifically according to the customer’s requested design and therefore cannot be returned, exchanged, or refunded due to a change of mind, incorrect size selection, or dissatisfaction with a design that was approved by the customer.
However, if a customized item is damaged, defective, incorrectly printed due to an error by Firaasah, or significantly different from the confirmed order, please contact us and we will review the issue.
Customized orders require advance payment before production begins.
Size Exchanges
For regular, non-customized items, size exchanges may be requested within 7 days of delivery, subject to stock availability. The item must remain unworn, unwashed, unused, and in its original condition with tags and packaging.
Customers are responsible for return shipping costs for size exchanges unless the incorrect size was sent by Firaasah.
Sale Items
Sale or promotional items may not be eligible for return or refund unless they are damaged, defective, or incorrectly supplied.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item supplied by Firaasah, the customer is responsible for return shipping costs.
Please do not send an item back before contacting us and receiving return instructions.
Refunds
Once we receive and inspect an approved return, we will notify you of the outcome. If approved, the refund will be processed using the applicable payment method.
Please allow reasonable processing time after approval. Any time required by a bank or payment provider to reflect the refunded amount is outside Firaasah’s control.
Cash on Delivery Orders
Approved refunds for Cash on Delivery orders may be issued through an agreed bank transfer or other available payment method after verification.
Contact
For return, exchange, or refund questions, contact us at:
Email: officialfiraasah@gmail.com